Senior Supplier Quality Engineer




Working closely with the Engineering and the Procurement team the individual will work to identify process improvement opportunities within the Dyson supply chain. Working with the supplier/s to ensure the integrity and timely management of the suppliers out going quality and supporting data. Understand, establish and develop the suppliers capability ensuring alignment to Dyson manufacturing quality and performance requirements. Drive and coordinate the supplier/s to establish root cause and corrective actions (RCCA) to correct any process/ product failing resulting in maintained or improved quality performance.

Market Overview

Our story begins in 2004 and today we have more than 800 people working in Singapore. The high technology manufacturing facility in West Park produced its 10 millionth motor in July 2015. With an investment of another $100m, we will now be able to increase our motor manufacturing capacity to 11 million a year.                                          

In our research and design hub in Alexandra, the engineers focus on developing the Air Multiplier™ technology, as well as other enabling technologies in electronics, software, robotics and many others; they help drive future portfolios of technology and develop areas of cross development between our product categories.

Function Overview

Dyson machines are built to last, as well as perform. To do this we invest heavily in performance and reliability testing, building our own machines to test our machines. 24 hours a day, seven days a week we put them through their paces. We analyse data and customer feedback, relentlessly improving product safety, reliability, usability and customer satisfaction. Each generation of Dyson technology must set the benchmark for the next. And with so many new categories on the way, our Global Quality & Reliability team will need to be more inventive than ever.


Job Purpose

To identify, manage and develop Dyson key suppliers to Quality & Performance by establishing alignment between Dyson requirements, supplier processes & capabilities and performance metrics.

To support Dyson interfacing teams and functions for NPI/D and all product categories using the supplier/s through to end of life


 1.Supplier Quality Management, Development and Supplier process improvement

Working with the supplier/s ensure that their process capability is established, agreed, understood and monitored

Collect and evaluate supplier quality data to identify process improvement opportunities within the supply chain.

Ensure suppliers Quality readiness for NPI and SOP for all product categories

Working with the supplier directly, create corrective action plans to address process failures.

Review supplier manufacturing processes/yield, collaborate with suppliers on process improvement and value enhancement opportunities.

Regularly communicate with Engineering, Manufacturing Quality, and Procurement internally to identify opportunities for quality and productivity improvement.

Collect and maintain supplier performance metrics.

Coordinate with Engineering, Manufacturing and Product Quality to ensure awareness to known purchased part or product quality issues.

Coordinate with Engineering, Manufacturing and Product Quality to ensure that the suppliers capabilities are understood and any gaps in requirements are planned for closure

Ensure that alignment and agreement is reached between Supplier/s Engineering and/or Manufacturing for Dyson drawing sign offs, taking in to account the suppliers capabilities to meet the requirements

Assist Procurement in conducting Supplier Audits, reviews assessments and categorizations of new and existing suppliers for selection and de-selection

2. Support corrective action process

Ensure that the Suppliers RCCA process meets minimum Dyson requirements and expectations

Participate in SEA Quality meetings and present purchased part or product quality issues.

Investigate reported external quality issues that are believed to be purchased part or product driven and present findings at SEA Quality meetings.

Perform, lead or coordinate root cause analysis on purchased part or product quality issues and work issue through containment phase of corrective action process.

Communicate and instruct suppliers on the use of a corrective action process and quality tools & techniques.

Participate in the Corrective Action Review Board (CAR)

3. Support Supplier Qualification and Disqualification

Maintain supplier performance and audit results.

Identify repeat quality issues by supplier and maintain supplier quality scorecard.

Recommend suppliers for qualification and / or disqualification based upon quality performance in conjunction with Procurement and Engineering.


Candidate must possess a Degree in Electrical/ Electronics Engineering with minimum 5 years' experience in an engineering/quality capacity in a manufacturing environment

Strong technical background  and knowledge in heater/ cable/ charger/ Cordset/ Power Supply manufacturing processes will be of added advantage

Knowledge in SMT/PCBA manufacturing and Quality management

Familiar with soldering materials, PCB, components, cable hardness testing & acceptance criteria. Knowledge with or certificate with SMT, IPC- A600, IPC-A610, IPC-A620 is a must.

Good understanding of statistical methods, quality tools and methodologies. eg. 8D, 5 Whys, GR&R, SPC, DOE, FMEA, Control Plan, APQP, DMAIC  etc…

Proactive and driver ship approach to anticipating issues, enforcing decisions, balancing opportunities and mitigating quality risks as early as possible.

High performance and efficient worker with a track record of delivering on commitments

Strong analytical problem solver with demonstrated ability to exercise sound judgment while working independently to resolve supplier quality issues

Detail oriented and able to multi-task in a high energy and fast paced-environment with critical and tight schedules.

Demonstrate understanding in full of engineering specs for component or assembly sourcing.

Lead auditor trained or with many years of leading supplier audit, supplier qualifications

Leadership ability and strong social skills towards global and cross-functional teamExcellent communication skills and ability to interface effectively and professionally internal contacts at all levels of the organization.

High Adaptability, self -motivated, independent and results-driven

Experience in working in an environment where specification and process are not always predetermined.

Motivated by driving continuous improvement programs and application of Lessons Learnt mindset. Knowledge of Six Sigma (DAMIC/DFSS) will be preferred.

Knowledge and experience in project management will be plus point.

Benefits Overview

Dyson Singapore monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Posted: 3-Feb-2017

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