Service Delivery Manager
£Competitive + Bonus+ Benefits + Gym
You will be responsible for the live operation of the services within your domain e.g Retail, IT, Digital etc. You will be responsible for ensuring that the support of applications and associated infrastructure (for a particular domain) is delivered to agreed standards.
The building is the heartbeat of Dyson. Over 2,500 people, including James himself, spend their days strategizing, inventing technology and telling the Dyson story to the world. From 2016, our HQ will begin doubling its footprint with an ambitious new expansion.
As we expand geographically, taking on more people and more complex enterprises, our IT Service department needs to continually evolve to face new challenges. Our IT Service Delivery Management Team continually need to ensure the successful design and transition of IT services into day to day support. Our Service Delivery Management team are key to ensuring that new and existing IT services are provisioned to the highest of standards to our customers (both internal and external). The Service Delivery team work closely with the business to ensure that any IT service they provide are continually under review to ensure that the standards remain high now and in the future. Being a Service Delivery Manager at Dyson is an integral role in building and maintaining fantastic relationships with our business areas and end customers.
As a Service Delivery Manager at Dyson you will be responsible for the live operation of the services within your domain e.g Retail, IT, Digital etc. Working with IT Run, IT Delivery and IT Design, you will ensure delivery of an effective and optimised service to your customers. Ensuring that the support of applications and associated infrastructure (for a particular domain) is delivered to agreed standards and work with the Application Services Team and Infrastructure Teams who provide second and/or third line support to services within your domain.
You will also be responsible for managing relationships with the support partners who provide second and/or third line application support. You provide input into IT projects and ensure the smooth transition into IT Service of new applications and changes to existing applications. Additional hours and on call as required to fulfil duties
We are looking for a Service Delivery Manager with at least 3 years’ experience and a proven track record of successfully managing 3rd party suppliers (onshore and offshore). You will display strong commercial experience of working to ITIL processes and project management methodologies and have ideally 2 years in the creation of Service Designs and delivery space.
Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.