Service Desk Analyst

£Competitive + Bonus + Benefits + Gym



IT Service Desk analyst that will be responsible for providing effective and efficient first line IT support to all users across the business, providing excellent customer service

Market Overview

We’ve always been innovative, ground-breaking and revolutionary. And with a range of brand new products in development and continued investment in our people and our infrastructure, we continue to be evolutionary. Today, Dyson is a global technology company with 8,000 people working in multiple categories and more than 70 countries around the world. Our culture is unique. It's not easy or comfortable. It's certainly not for everyone, but if you thrive on challenge and are excited by change – it could be for you.

Function Overview

Our Service Desk provides desktop IT support for 3,500 Dyson people at our Malmesbury HQ and across Europe. First to work each day, we ensure systems and conference facilities are up and running. After that, things get interesting. The day can bring anything from setting up equipment to troubleshooting. Work is fast-paced, with opportunities to use the latest technologies and develop cutting-edge skills. But we wouldn’t have it any other way. We understand the importance of our service. And, no matter how busy, we always find a way to solve Dyson’s most pressing problems.


Responsible for 1st and 2nd line technical support across our Malmesbury site (Head Office) and some European sites. This is a busy and demanding role where you'll be supporting over 2000 users based in Head Office and a further 500 remote users across the UK and Europe.

You'll be the single point of contact for all phone calls and emails from staff and also high level executives and VIP's regarding IT issues.
1st and 2nd line support/troubleshooting of IT related incidents from in-house software to hardware such as blackberry’s, iPhone, iPads, Laptops (Dell) and Printers (HP) and dealing with basic network problems such as ADSL broadband issues.


For this role you'll need to possess 1st class customer service skills along with excellent written and verbal communication abilities as they will be supporting high level executives and VIP's.  You'll need to have hands on experience supporting IT services ideally within a large organisation and be able to think creatively and devise solutions to problems.

Benefits Overview

Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

Posted: 29-Jun-2017

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