Service Technician

Competitive Base + Bonus

Baltimore, MD

Description

The Service Technician provides on-site service and technical support to Dyson customers.  This position is located at our Dyson Service Center.

Market Overview

We’re Dyson. A global technology enterprise. We're about better ideas and better technologies. It's about finding better ways with the right people to work with us. Reinventing as we go.


In 1993, James Dyson launched the first bagless vacuum cleaner.  But a lot has changed since then. As we continue to grow, we’re exploring new frontiers and traversing the unknown.


In 2012 we were 3120 people. Today we're over 10,000. We transform every category we enter. Our future is bright and the next few years are set to be our busiest yet.  3000 new engineers. 100 new machines. Revolutionizing new categories. All by 2020.


Join us to help shape our future. And yours.

Function Overview

We currently have 24 Dyson Service Centers across the United States.

Accountabilities

Technical Service & Support

  • Provide Dyson customers with technical support including the servicing/repairing of their Dyson products.
  • Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums and other products.
  • Manage and deliver a high-quality customer experience from the service/repair perspective.
  • Properly manage parts usage and inventory as required and/or directed.
  • Provide real time feedback to Technical Service Team regarding technical support issues to assist team on improving customer experience and product reliability opportunities.
  • Capture and report any emerging product reliability and safety issues.
  •  

Reporting

  • Submit daily/weekly reports of products and customers serviced.
  • Any other reporting protocol required.

Other Duties

  • Support Technical Service Team in evaluating needs and opportunities to best support Dyson consumer repairs in region.
  • Assist Technical Service Team in evaluating ongoing training needs
  • Support all repair products and/or training activity through personal liaison. Ensure all process activity is communicated and Dyson service levels are understood and exercised.
  • Assist Technical Service Team in investigation escalated repair instances


Skills

Experience and Education

  • Product Servicing/Repair experience required
  • Customer Services/Sales/Relationship Management experience required
  • Basic Electrical knowledge required
  • Basic Mechanical knowledge required
  • High School Diploma or equivalent required, Associates Degree or higher preferred 
Skills

  • Ability to understand the Dyson brand and uphold its integrity
  • High level ability to troubleshoot product faults and provide proper resolution
  • High level of customer service orientation required—a desire to help or serve others, to identify, meet and exceed their needs and expectations
  • Strong presentation and people skills required
  • High level of computer literacy including intermediate level experience with Microsoft Office
  • Strong written, verbal and interpersonal communication skills
  • A meticulous approach to planning and organizing including a proven ability to prioritize tasks and meet strict deadlines
  • Knowledge of Dyson products would be a distinct advantage
  • Ability to lift and move up to 50 lbs.
  • Proven ability to build and maintain strong relationships with people at all levels of a business

Benefits Overview

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.
 
Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to careers.us@dyson.com or call (312) 706-2260(312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.

Dyson is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

Posted: 21-Jun-2018

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