Sr. Manager – Sales Retail Operations

Starting salary will be determined based on experience and credentials.

Chicago, IL


Dyson is looking for a high-performing professional to drive our Sales Operations function. This individual will work closely with the Americas sales and marketing and field leadership teams to achieve our targets through the development and support of integrated sell-out strategies, please and execution to fully leverage the Dyson brand at the shop front.

Market Overview

Dyson landed in the US in 2002 and within 24 months our technology was market share leader. Our bustling HQ is based in the historic Montgomery Ward Building, overlooking the Chicago River. Just west of the city in Aurora, our dedicated US Customer Care team now numbers 160 people. And in total, there are over 600 Dyson people working across the US in multiple functions.

But Dyson US is still growing. It’s poised to double its footprint and take on new categories. Already a target for our competitors, challenging times are ahead. And our battle-hungry US team are truly fired up.

Function Overview

Always evolving, always challenging, our Sales teams are the connection between Dyson and the fast-paced world of retail. Across our global markets, we partner all the key players – online and on the high street. Plus, recently our first Dyson store was launched, with many more to come. It gives us a new benchmark for Dyson retail standards – elevating the brand and inspiring new ways to put Dyson technology into people's homes.


In this position, this individual will oversee a team that will drive the following:

  • Work as a key business partner to field leadership to support and oversee labor that promote Dyson products in retail stores. Create, implement, and manage all aspects of labor strategy and management including scope, budget, return on investment analysis and day-to-day oversight;
  • Works closely with the Dyson merchandising team to support for the successful installation and ongoing maintenance of Dyson retail displays
  • Provide analytics and sales performance reporting to the field team on a regular basis. Support ad hoc analytics and return on investment calculations to support optimization of our field support model
  • Collaborate with field team leadership and training resources for the coordination and oversight of events and training in retail
  • Responsible for managing the flow of data and information to field sell-out personnel and the flow of critical field intelligence back to headquarters
  • Is the primary point of contact for sales and merchandising operations partners at key retail partners


  • College degree, B.S. preferred
  • 5-7 years relevant experience with specific retail shopfront experience preferred OR experience in retail operations function
  • 2-3 years of experience managing direct reports
  • Travel requirement: 25%
  • Strong proficiency with Microsoft suite – word, PowerPoint, SharePoint, and, in particular, Excel.

Benefits Overview

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.
Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to or call (312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.

Posted: 2-Jun-2017

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