Senior Supplier Quality Engineer - PCBA


Senai, Johor


Dyson began twenty one years ago with James Dyson and a handful of engineers questioning everyday products, thinking differently and making them better. We are now the world's number one vacuum cleaner manufacturer in the UK, US, Japan, Europe and Australasia.

We've even branched out to improving commercial technology that frustrates us.  The Dyson Airblade hand dryer dries hands in ten seconds, it’s also the most hygienic and energy efficient hand dryer available. And more recently a fan, Air Multiplier, with no blades or grille.

There are over 6000 in the world and we’re all inventive and hugely passionate about what we do. At our Development Centre in Johor Bahru, Malaysia & Singapore there are almost 1600 of us, a mixture of engineers and support staff, we are Dyson people that are encouraged to think differently, challenge convention and be unafraid to make mistakes. Our teams there will rise to more than 2000 over the next 2 years.

Key responsibilities:

To identify, manage and develop Dyson key suppliers to Quality & Performance by establishing alignment between Dyson requirements, supplier processes & capabilities and performance metrics.

To support Dyson interfacing teams and functions for NPI/D and all product categories using the supplier/s through to end of life

Market Overview

In 2000, Dyson moved production from Malmesbury to Malaysia to be closer to our supply chains and open up international growth. The small team of 10 has now grown to almost 1,200 – forming Dyson’s second biggest global hub. Located in the exhilarating industrial heart of Johor, it’s also home to RDD, IT, operations,  finance, creative and HR.

The RDD facility is central to our plans to launch 100 new machines in the next four years. To meet these ambitions, we recently expanded the site to 30,000m², with 50 advanced technology labs and 700 new engineers. In the Dyson world, there’s no more exciting place to be.

Function Overview

Dyson machines are built to last, as well as perform. To do this we invest heavily in performance and reliability testing, building our own machines to test our machines. 24 hours a day, seven days a week we put them through their paces. We analyse data and customer feedback, relentlessly improving product safety, reliability, usability and customer satisfaction. Each generation of Dyson technology must set the benchmark for the next. And with so many new categories on the way, our Global Quality & Reliability team will need to be more inventive than ever.


Supplier Quality Management, Development and Supplier process improvement (65%)

  • Working with the supplier/s ensure that their process capability is established, agreed, understood and monitored

  • Collect and evaluate supplier quality data to identify process improvement opportunities within the supply chain.

  • Ensure suppliers Quality readiness for NPI and SOP for all product categories

  • Working with the supplier directly, create corrective action plans to address process failures.

  • Review supplier manufacturing processes/yield, collaborate with suppliers on process improvement and value enhancement opportunities.

  • Regularly communicate with Engineering, Manufacturing Quality, and Procurement internally to identify opportunities for quality and productivity improvement.

  • Collect and maintain supplier performance metrics.

  • Coordinate with Engineering, Manufacturing and Product Quality to ensure awareness to known purchased part or product quality issues.

  • Coordinate with Engineering, Manufacturing and Product Quality to ensure that the suppliers capabilities are understood and any gaps in requirements are planned for closure

  • Ensure that alignment and agreement is reached between Supplier/s Engineering and/or Manufacturing for Dyson drawing sign offs, taking in to account the suppliers capabilities to meet the requirements

  • Assist Procurement in conducting Supplier Audits, reviews assessments and categorizations of new and existing suppliers for selection and de-selection

Support corrective action process (10%)

  • Ensure that the Suppliers RCCA process meets minimum Dyson requirements and expectations

  • Participate in SEA Quality meetings and present purchased part or product quality issues.

  • Investigate reported external quality issues that are believed to be purchased part or product driven and present findings at SEA Quality meetings.

  • Perform, lead or coordinate root cause analysis on purchased part or product quality issues and work issue through containment phase of corrective action process.

  • Communicate and instruct suppliers on the use of a corrective action process and quality tools & techniques.

  • Participate in the Corrective Action Review Board (CAR)

Support Supplier Qualification and Disqualification (25%)

  • Maintain supplier performance and audit results.

  • Identify repeat quality issues by supplier and maintain supplier quality scorecard.

  • Recommend suppliers for qualification and / or disqualification based upon quality performance in conjunction with Procurement and Engineering.


  • Candidate must possess a Degree or Diploma in Electronics / Materials / Mechanical Engineering with minimum 5 years' experience in an engineering/quality capacity in a manufacturing environment

  • Strong technical background in SMT/PCBA manufacturing and Quality management

  • Familiar with soldering materials, PCB, components, cable hardness testing & acceptance criteria. Knowledge with or certificate with SMT, IPC- A600, IPC-A610, IPC-A620 will be plus point.

  • Extensive experience is specifically required in issue management techniques, tools and methods e.g. 8D, 5 Whys, 5S, GR&R, SPC, DOE, FMEA, PDCA, DAMIC  etc…

  • Knowledge and experience in project management will be plus point.

  • Demonstrate understanding in full of engineering specs for component or assembly sourcing.

  • Issue Management - Able to successfully manage complex issues whilst under time and cost pressure, lead / coordinate cross-functional teams in delivering timely solutions

  • Experience in working in an environment where specification and process are not always predetermined.

  • Analytical and data driven with an ability to generate a concise argument to support their views.

  • Motivated by driving continuous improvement programs and application of Lessons Learnt mindset. Knowledge of Six Sigma (DAMIC/DFSS) will be preferred.

Personal Specification:

  • Adaptability

  • Seeks to stretch and enhance the role of Quality across Dyson interfacing functions. Supports others within the functions, users and suppliers so that maximum value is derived by all processes

  • Self motivated, independent, results-driven

  • Passion for delivering results and product quality

  • Process change / improvement skills are essential

  • Analytical and Attention to detail is a must

  • Ability to negotiability to reach agreement and bring closure to issue.

  • Leadership capability to lead and drive supplier to closure of projects/issues

Benefits Overview

Dyson Malaysia monitors the market to ensure competitive salaries, bonuses and pension contributions. Beyond that, you’ll enjoy generous leave, a transport allowance and medical care and insurance. But financial benefits are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Posted: 1-Jul-2016

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