Supplier Quality Manager




Dyson began twenty-one years ago with James Dyson and a handful of engineers questioning everyday products, thinking differently and making them better. We are now the world's number one vacuum cleaner manufacturer in the UK, US, Japan, Europe and Australasia.

We've even branched out to improving commercial technology that frustrates us.  The Dyson Airblade hand dryer dries hands in ten seconds, it’s also the most hygienic and energy-efficient hand dryer available. And more recently a fan, Air Multiplier, with no blades or grille.

There are over 4,000 of us in the world and we’re all inventive and hugely passionate about what we do. We are Dyson people that are encouraged to think differently, challenge convention and be unafraid to make mistakes.

Market Overview

Our story begins in 2004 and today we have more than 800 people working in Singapore. The high technology manufacturing facility in West Park produced its 10 millionth motor in July 2015. With an investment of another $100m, we will now be able to increase our motor manufacturing capacity to 11 million a year.                                          

In our research and design hub in Alexandra, the engineers focus on developing the Air Multiplier™ technology, as well as other enabling technologies in electronics, software, robotics and many others; they help drive future portfolios of technology and develop areas of cross development between our product categories.

Function Overview

Dyson machines are built to last, as well as perform. To do this we invest heavily in performance and reliability testing, building our own machines to test our machines. 24 hours a day, seven days a week we put them through their paces. We analyse data and customer feedback, relentlessly improving product safety, reliability, usability and customer satisfaction. Each generation of Dyson technology must set the benchmark for the next. And with so many new categories on the way, our Global Quality & Reliability team will need to be more inventive than ever.


Supplier Quality Management, Development and Supplier process improvement:

Manages capabilities of the team to develop and maintain a long term view on the required competences and knowledge

Ensures an engaged, innovative, and inspiring working environment by motivating, challenging and coaching the team members towards growth, manages and optimizes the working climate, and drive improvement 

Working with the supplier/s ensure that their process capability is established, agreed, understood and monitored

Collect and evaluate supplier quality data to identify process improvement opportunities within the supply chain.

Ensure suppliers Quality readiness for NPI and SOP for all product categories

Review supplier manufacturing processes/yield, collaborate with suppliers on process improvement and value enhancement opportunities.

Regularly communicate with Engineering, Manufacturing Quality, and Procurement internally to identify opportunities for quality and productivity improvement.

Responsible for timely completion of supplier assessments and supplier performance management

Prepares supplier audits for suppliers identified by the commodity teams

Close collaboration with RDD, Engineering and other functions on specifications and requirements for New Product Introduction.

Coordinate with Engineering, Manufacturing and Product Quality to ensure awareness to known purchased part or product quality issues.

Coordinate with Engineering, Manufacturing and Product Quality to ensure that the suppliers capabilities are understood and any gaps in requirements are planned for closure

Ensure that alignment and agreement is reached between Supplier/s Engineering and/or Manufacturing for Dyson drawing sign offs, taking in to account the suppliers capabilities to meet the requirements

Lead Supplier Audits, reviews assessments and support categorizations of new and existing suppliers for selection and de-selection

Ensure that the Suppliers RCCA process meets minimum Dyson requirements and expectations

Participate in SEA Quality meetings and present purchased part or product quality issues.

Investigate reported external quality issues that are believed to be purchased part or product driven and present findings at SEA Quality meetings.

Perform, lead or coordinate root cause analysis on purchased part or product quality issues and work issue through containment phase of corrective action process.

Communicate and instruct suppliers on the use of a corrective action process and quality tools & techniques.

Participate in the Corrective Action Review Board (CAR)



Candidate must possess a Degree in Electrical/ Electronic Engineering with minimum 8 years' experience in an engineering/quality capacity in a manufacturing environment of which min 5 years of leading a team.

Strong technical background in SMT/PCBA manufacturing and Quality management

Familiar with soldering materials, PCB, components, cable hardness testing & acceptance criteria. Knowledge with or certificate with SMT, IPC- A600, IPC-A610, IPC-A620 is a must.

Good understanding of statistical methods, quality tools and methodologies. eg. 8D, 5 Whys, GR&R, SPC, DOE, FMEA, Control Plan, APQP, DMAIC  etc…

Proactive and driver ship approach to anticipating issues, enforcing decisions, balancing opportunities and mitigating quality risks as early as possible.

High performance and efficient worker with a track record of delivering on commitments

Strong analytical problem solver with demonstrated ability to exercise sound judgment while working independently to resolve supplier quality issues

Detail oriented and able to multi-task in a high energy and fast paced-environment with critical and tight schedules.

Demonstrate understanding in full of engineering specs for component or assembly sourcing.

Lead auditor trained or with many years of leading supplier audit, supplier qualifications

Leadership ability and strong social skills towards global and cross-functional team

Excellent communication skills and ability to interface effectively and professionally internal contacts at all levels of the organization.

High Adaptability, self -motivated, independent and results-driven

Experience in working in an environment where specification and process are not always predetermined.

Motivated by driving continuous improvement programs and application of Lessons Learnt mindset. Knowledge of Six Sigma (DAMIC/DFSS) will be preferred.

Knowledge and experience in project management will be plus point.

Benefits Overview

Dyson Singapore monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Posted: 3-Feb-2017

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