Supply Chain Specialist, E-Commerce

Salary will be based upon experience and credentials.

Toronto, CA

Description

Dyson has a reputation for developing products that are both different and better. But coming up with revolutionary products is just the beginning – a big part of our success is ensuring the right product is in the right place. This is where our Logistics & Supply Chain team comes in.


Market Overview

In Canada, the Dyson office opened in 2006 with 10 employees and two vacuum models. Within two months it had secured the number one market share. There are now over 100 people focussed on getting Dyson technology in the hands of Canadians. Based in downtown Toronto, our Head Office borders the financial and theatre districts, surrounded by some of Canada's most inspiring urban engineering. From our open-plan office to social get-togethers, everything is designed to build the team spirit and hunger that drives our success.

Function Overview

Neodymium magnets. Aerospace-grade carbon fibre. PEEK high strength plastic. Just a few of the materials procured to build just one of our machines – the Dyson digital motor V2. But when you design unconventional machines, you need unconventional materials. The Procurement department works directly with RDD on Dyson's most secret projects. Sourcing high quality materials, and finished components with demanding specifications, means tracking down niche suppliers. It requires tenacity, speed and efficiency to meet project milestones. In essence, we need to be as inventive as Dyson engineers.

Accountabilities

In this role championing Dyson’s Direct business from the supply chain point of view will be the primary responsibility.

·        Manage supply chain and logistics related Direct (E-commerce) projects, working closely with the team subject matter experts and Direct stakeholders on such developments as: New customer experience initiatives, order processing time, shipping methods, returns, exchanges, un-deliverables and related.

·        Be a key partner in the Dyson Store, managing necessary tasks and support.

·        Co-ordinate with the customer care team on process improvement initiatives and changes, working to bring teams along in a co-operative manner with the best interest of the company at heart.

·        KPI creation, measurement, monitoring and analysis of supply-chain related Direct metrics for both Finished Goods and Spare & Accessories.

·        Manage the late afternoon processing of Direct orders.

·        Monitor and communicate with 3PL for special instructions on exceptional or priority situations.

·        Work closely with the Supply Chain Financial Analyst and the Inventory Controller on operations reporting on returns and exchanges as it relates to consumer experience (return/exchanges service level)

·        Work closely with the Finance Department on high level problem solving related to Direct.

·        Explore areas for new and improved processes; promote and demonstrate innovation and creativity to work process and problem solving.

·        Occasional assistance in backing up inventory control or order management duties as necessary for team coverage


Skills

A dynamic, enthusiastic and collaborative professional who –

  • Has a university degree or diploma in a related area
  • 2-5 years of customer service and order entry experience
  • Proficiency in MS Office software required
  • SAP experience a strong asset
  • Excellent inter-team partnering skills and the ability to push a project through to completion.
  • Excellent organizational and attention to detail.
  • Willingness to learn and join in an active, high energy and high performing team
  • Ability to handle changing priorities and multiple requests.

Benefits Overview

Dyson Canada monitors the market to ensure competitive salaries, vacation and retirement savings contributions. Beyond that, you’ll enjoy profit-related bonuses, life insurance, and family health and dental benefits. But financial incentives are just one of the rewards of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular coaching and learning. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our creative engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.
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