Order Management Supervisor, Supply Chain

Salary will be based on experience and credentials.

Downtown Toronto


Reporting to the Supply Chain & Logistics Manager, along with a team of direct reports you will manage the flow of orders and the shipment of products to our retailers, ensuring efficient and timely operations. You will work in partnership with our sales teams, warehouse staff, and retailer contacts to solve problems and balance priorities.

Market Overview

In Canada, the Dyson office opened in 2006 with 10 employees and two vacuum models. Within two months it had secured the number one market share. There are now over 100 people focussed on getting Dyson technology in the hands of Canadians. Based in downtown Toronto, our Head Office borders the financial and theatre districts, surrounded by some of Canada's most inspiring urban engineering. From our open-plan office to social get-togethers, everything is designed to build the team spirit and hunger that drives our success.

Function Overview

Neodymium magnets. Aerospace-grade carbon fibre. PEEK high strength plastic. Just a few of the materials procured to build just one of our machines – the Dyson digital motor V2. But when you design unconventional machines, you need unconventional materials. The Procurement department works directly with RDD on Dyson's most secret projects. Sourcing high quality materials, and finished components with demanding specifications, means tracking down niche suppliers. It requires tenacity, speed and efficiency to meet project milestones. In essence, we need to be as inventive as Dyson engineers.


·        Own the relationship with the 3PL provider for all projects and order management and fulfillment.

·        Provide direction, supervision, coaching and mentorship to this order management team, currently consisting of three direct reports who are reviewing orders, prioritizing and dispatching them to our warehouse for shipment according to end consumer and retailer deadlines. Occasional assistance with these roles when necessary due to seasonality or coverage. Team will grow as needs require.

·        Manage and monitor shipment, order and related 3PL warehouse activity KPIs

·        Monitor order fulfillment, stock and capacity constraints, and expedite products when required

·        Take the lead in resolving any order discrepancies with Warehouse, Sales or Finance teams

·        Manage the stock allocation process in conjunction with Sales Management

·        Manage any special projects with the warehouse such as new retailer launches, re-kitting of inventory and any special retailer requests.

·        Work with the sales team on special projects and ensuring correct pricing as approved

·        Occasional assistance in backing up inventory control duties as necessary for team coverage


·        Has a university degree and at least 5 years’ experience in supply chain or logistics

·        Has advanced technical skills in MS Excel and SAP

·        Builds strong relationships across the business and with third-party partners and is able to partner with other teams for the benefit of the company as a whole.

·        Works well in a fast-paced, entrepreneurial environment, and finds process improvements and efficiencies

·        Manages time exceptionally well, plans and executes multiple projects, and balances priorities

·        Has experience and enjoys mentoring, coaching and training junior team members

·        Is detail oriented and is able to handle multiple priorities in a fast-paced, team-orientated environment

Benefits Overview

Dyson Canada monitors the market to ensure competitive salaries, vacation and retirement savings contributions. Beyond that, you’ll enjoy profit-related bonuses, life insurance, and family health and dental benefits. But financial incentives are just one of the rewards of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular coaching and learning. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our creative engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.
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