Description and Requirements

Reporting to the National Training Manager, the Training Specialist role is responsible for coordination and execution of sales training initiatives for our field sales teams, internal teams, national retail and independent sales channel partners across Canada.

Market Overview:

Dyson is a global technology company. We transform every category we enter with radical and iconic reinventions that work, perform and look very different. Our team of more than 3,500 engineers and scientists are about better ideas and better technologies, to solve the problems that others often ignore.

Dyson currently has five main areas of technology - floorcare, environmental control, hair care, Airblade™ hand dryers and lighting - and is sold in more than 75 countries. We have committed a $3 billion investment in future technology and will develop four new portfolios of technology in the next four years.

In Canada, the Dyson office opened in 2006 with 10 employees and two vacuum models. Within two months it had secured the number one market share. There are now over 100 people focussed on getting Dyson technology in the hands of Canadians. Based in downtown Toronto, our Head Office borders the financial and theatre districts, surrounded by some of Canada's most inspiring urban engineering. From our open-plan office to social get-togethers, everything is designed to build the team spirit and hunger that drives our success.


Function Overview:

Always evolving, always challenging, our Sales teams are the connection between Dyson and the fast-paced world of consumer and business sales. Across our global markets, we partner all the key players – online and on the high street. Plus, recently our first Dyson store was launched, with many more to come. It gives us a new benchmark for Dyson retail standards – elevating the brand and inspiring new ways to put Dyson technology into people's homes.

Accountabilities:

Reporting to the National Training Manager, the Training Specialist role is responsible for coordination and execution of sales training initiatives for our field sales teams, internal teams, national retail and independent sales channel partners across Canada. Working as part of a collaborative team, this role will be instrumental in supporting training assessment, content development, and design.  The role will focus on the delivery of Dyson technology product knowledge, sales skills and various internal/external training programs. Ensuring that we are preparing our sales teams to effectively deliver the right information, at the right place, at the right time to successfully grow Dyson Canada and become influential within Dyson Global.

 

Specifically, you will –

·         Support National Training Manager in the identification and execution of all field, retail, independent channel, and internal training initiatives.

·         Modelling the Dyson Difference through superior demonstration and the Dyson Experience approach to selling.

·         Effectively communicate through live (or recorded) presentation, in-class learning, online webinars, corporate events, and regional conferences.

·         Collaborate with Demonstration Program Manager to deliver demonstrator new hire induction, sales skills training and infield skills coaching support.

·         Coordinate new product knowledge and sales skills training programs with Territory Sales Managers, Dyson Store and Field Demonstration Representatives

·         Review learning retention, application and behavioural changes through collaboration with field teams, spot checks and team support.

·         Alongside Dyson National Sales Team, support learning relationships, deliver engaging sales training to support our national retail training leadership and the execution of account specific learning programs.

·         Work closely with Marketing teams for new product launches including the support of marketing events and to best understand competitive technology and appropriate responses

·         Apply knowledge from Global Demonstration Team and Dyson Engineers for the explanation and positioning of all core technology and new product launches.

·         Partner with H.R. and the recruiting team to coordinate and conduct new-hire induction training classes using company designed programs

·         Responsible for organisation of training delivery for retail events including (but not limited to) booking venues, materials, samples and support coverage of local market training sessions, training roadshows and national retailer summit events

·         Monitor training overheads to track and maintain expenses according to set budgetary guidelines

·         Support post-training evaluation: Distribution, collection and protection of participant data

·         Think creatively and identify opportunities to challenge and deliver excellence in training

·         Identify knowledge gaps, learning opportunities, and suggest solutions

·         Travel up to 50% may be required

·         Fulfill other duties as required


Skills:

A highly motivated, dynamic, enthusiastic and organized professional who –


·         Brings 2+ years’ experience working/supporting/delivering training to both individual and large groups in retail sales environments with focus on assisted sales environments.

·         Excellent communication and presentation skills at all levels

·         Experience with training content creation, building presentations and delivering on tight deadlines

·         Effectively work individually or as part of a team

·         A certification in training and or adult education (such as CTP, CTDP, RPT) an asset

·         Proficiency using either Apple Keynote and/or MS OFFICE

·         Fluency in Canadian French will be considered a strong asset


Benefits Overview:

Dyson Canada monitors the market to ensure competitive salaries, vacation and retirement savings contributions. Beyond that, you’ll enjoy profit-related bonuses, life insurance, and family health and dental benefits. But financial incentives are just one of the rewards of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular coaching and learning. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our creative engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.