Warehouse Business Manager

Starting salary will be based on experience and credentials.

Chicago, IL


The Warehouse Business Manager works closely with Dyson’s 3rd party warehouses to ensure that customer guidelines are followed and damages are minimized through process improvements and continuous improvement methods.  

Market Overview

Dyson is a global technology company. Using a desire to make things work better as a catalyst for invention, our team of 3,000 engineers and scientists are passionate about developing technology that solves the problems others often ignore. From the world’s first bagless vacuum cleaner, to hand dryers that use 420mph sheets of air to remove moisture from hands, to a completely re-thought hair dryer with its motor in the handle, we are relentless about engineering better solutions. Dyson spends $8.8million a week on research and development and works with more than 40 universities worldwide to develop early-stage technologies.

Dyson launched in the US in 2002, with the DC07 vacuum cleaner. Within 2 years, it was market share leader. Now, the US team is nearly 1,000 strong, with offices in Chicago, IL; Aurora, IL; San Francisco, CA; and Dyson people around the entire country. And we are still growing. Dyson US is poised to double its footprint, and take on new categories. Already a target for our competitors, challenging times are ahead. And our battle-hungry US team is fired up.

Function Overview

Logistics supports the organization through detailed logistical analysis and reporting. It is the role of the Logistics function to ensure customer logistical compliance, provide operational support to Dyson’s third party logistics providers, and to provide support for Electronic Data Interchange (EDI) between Dyson, our customers, and our warehouses. Logistics also helps investigate and resolve customer accounts receivable disputes.


Ensure transportation equipment (trucks, intermodal containers) are loaded properly as to minimize damage and increase efficiency.  Ensure third party warehouses are complying with customer requirements in regards to customer guidelines, manifest accuracies and improved order-fill ratios.


Essential Job Functions, Duties and Responsibilities:

  • ·         Review 3rd party warehouse operations and look for and initiate continuous improvement projects
  • ·         Provide logistics operational support for special projects executed with Dyson’s 3rd party logistics providers
  • Work cross-functionally with Dyson internal teams to determine the scope, timing and requirements of a project
  • Document all steps in the project and determine an estimated labor cost for the execution of the project
  • Review project with 3rd party warehouses to ensure plan is properly executed, timelines are met, and project is completed in line with the budget
  • Recap status of all current and upcoming projects to warehouses and Dyson’s internal management
  • Provide support for Electronic Data Interchange (EDI) between Dyson, our customers, and third party warehouses

·        Investigate EDI issues resulting from syntax errors and other routine problems

·        Assist local and UK EDI team with investigation and resolution of technical issues

·         Audit logistics reports for validity and reasonableness; identify potential problems and proactively formulate solutions

·         Investigate and help resolve customer Accounts Receivable disputes

·        Assist the Accounts Receivable department with logistics and compliance investigations

·        Document changes to customer requirements and educate the appropriate parties to prevent repeat violations


Key Outputs

  • Ongoing communication of service requirements and high level of accountability with respect to logistics service providers
  • Develop strong working relationships with suppliers and associations to create and implement innovative solutions
  • Enhance service by improving on time shipping and accurate order fill ratio's
  • Other projects and duties as assigned
  • Audit and enforce best practices

·         Balancing costs of materials to improve damage reduction vs. the effect these costs will have on the bottom line


Functional Competencies

  • Supply Chain Management
  • Customer Service Mindset
  • Knowledge Related to Relevant IT Tools
  • Auditing Techniques
  • Supply Performance Measurements and Balance
  • Accounting Techniques and Tools
  • Capacity Planning and Management
  • Customer Management Skills


  •          Bachelor’s degree required
  •          3-5 years of warehouse or logistics experience
  •          Strong computer skills, including MS excel and SAP
  •          Minimum of 50% of time will be spent on-site at Dyson’s 3rd party warehouses

Benefits Overview

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.

Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to careers.us@dyson.com or call (312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.

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