Written Communication Advisor

£18,500 + bonus + 27 days holiday, pension and Free onsite gym

Mamesbury

Description

To respond to all types of customer correspondence, providing effective and timely Customer Service whilst protecting the interest of the business.  To demonstrate excellent communication skills both written and verbal to ensure that quality customer service is delivered and Owner Support Team targets are achieved and exceeded.

Market Overview

Nestled in the Cotswolds close to landmarks of the revolutionary Victorian engineer Brunel, Dyson GB&I&N shares offices and has close links with Dyson HQ. In fact, many of our people progress into roles within the global team.

As Dyson’s most established market, GB&I&N provides unique challenges to our growth. We thrive on confronting these head on: developing new categories, stronger claims, more targeted marketing and more engaging retail environments to fight off tough competition. It builds great camaraderie and cross-team support – and motivates us to set increasingly ambitious targets.

Function Overview

Our Customer Service team epitomises Dyson’s problem-solving ethos. There’s no query our Ask Dyson teams can’t answer. And there’s no fault our Field Service engineers can’t fix.

Driven to turn owners into passionate advocates of the brand, our team makes each experience rewarding. It requires in-depth knowledge and genuine passion for Dyson technology. So we never miss an opportunity to talk about Dyson’s latest machines – and frequently sell products as well as solve problems. From letters and emails, to calls, online and social media, our team is constantly evolving to give better service

Accountabilities

You will be resolving customer queries from a variety of communication channels, including emails, letters and over the phone. You will take the opportunity to promote Dyson products and services, while monitoring and carrying out a vast array of other tasks and ad hoc duties.


You’ll pro-actively report any trends or issues to the Owner Support Team Manager; communicating new ideas and information to the team where necessary.


Your daily routine will also include recording your personal statistics and correspondence, as well as running various reports to the Management team, including any statistical reports where needed.


Additionally, you’ll have the chance to perform extra tasks and take on extra responsibilities which fall broadly into the purpose of the role, and take ownership of your own personal development.

Skills

We’re looking for someone with strong IT skills who can demonstrate excellent attention to detail particularly their spelling and grammatical skills. You’ll be given full product training, but will need to be pro-active in your on-going learning.


You should have exceptional self-management skills and be comfortable taking ownership and making decisions. In return we offer you a dress down environment set within a busy and passionate customer service department. Dyson is growing at a rapid rate and we are looking for the successful person to demonstrate they can continue to grow alongside the business and continue their personal development.



Benefits Overview

Dyson offers a competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, 27 days holiday plus bank holidays and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

 

Posted: 16-Jun-2017

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